1) Introduction
W2 Commercial Construction LLC (“W2,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our website, request an estimate, contact us, sign up for SMS/text messages, or otherwise interact with us.
By using our website or services, you agree to this Privacy Policy.
We may update this Policy from time to time by posting a revised version on our website and updating the Effective Date.
2) Information We Collect (How It’s Collected)
We collect information in the following ways (this is intentionally detailed for SMS/A2P compliance):
A. Information You Provide to Us (Forms & Direct Interactions)
We collect information you voluntarily provide when you:
Fill out a form on our website (estimate requests, contact forms, job applications, scheduling forms)
Call, email, or message us
Request project information, proposals, or bids
Subscribe to updates or opt in to SMS/text messaging
This may include: name, company name, email, phone number, project address/location, jobsite details, scope notes, and scheduling preferences.
B. Information Collected Automatically (Website & Device Data)
When you use our website, we may automatically collect:
IP address, browser type, device type, referring pages, and pages visited
Date/time of access and general site interaction data
This information is typically collected through cookies, pixels, logs, or analytics tools.
C. Communication Data (Calls, Emails, and Text Messages)
If you contact us by phone, email, or SMS, we may collect:
Your phone number, message content, and communication history
If call recording is used (where permitted by law), we will provide notice when applicable.
3) How We Use Your Information (Operations & Communications)
We use collected information to operate our business and communicate with you, including to:
Respond to requests for estimates, bids, or project information
Schedule site visits, walkthroughs, consultations, and meetings
Provide project updates, logistics, and coordination
Send invoices, receipts, and service communications
Provide customer support and resolve issues
Improve our website, services, and internal operations
Prevent fraud, protect security, and comply with legal obligations
We do not use your personal information for unrelated purposes without your consent.
4) SMS/Text Messaging Privacy & Consent (Opt-In, Types, Frequency)
If you opt in to receive SMS/text messages from W2, the following applies:
A. What Types of Messages We Send
Depending on what you opted in for, messages may include:
Appointment confirmations, scheduling, and reminders
Estimate/bid follow-ups
Project coordination and status updates
Customer service messages (questions, documents, next steps)
Limited promotional or marketing messages only if you explicitly opted in to marketing texts
B. Message Frequency
Message frequency varies based on your interaction with us and the type of service requested.
Typical ranges:
Estimate / inquiry follow-up: up to 2–4 messages per month
Active project coordination: may be higher during critical scheduling windows (e.g., inspections, deliveries), based on your needs and requests
C. Opt-Out and Help
You can opt out at any time by replying STOP.
For help, reply HELP or contact us using the information in the Contact section below.
D. No Sale / Limited Sharing of Mobile Data
We do not sell your personal information.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
We only share SMS-related data with service providers (aggregators/carriers/platforms) necessary to deliver messages you opted into.
5) How We Protect Your Information (Security Practices)
We use administrative, technical, and physical safeguards designed to protect your information, including:
Access controls to limit who can view personal information
Encrypted transmission where supported (e.g., SSL/HTTPS)
Operational security practices to reduce unauthorized access
Use of reputable service providers for hosting, communications, and payment processing (where applicable)
No system can guarantee absolute security. If we become aware of a material data breach affecting your information, we will provide notice as required by applicable law.
6) Sharing of Information (Limited and Purpose-Bound)
We may share information only as needed to run our business, such as with:
Website hosting and infrastructure providers
Email and communication providers
SMS messaging providers/aggregators/carriers (only to deliver opted-in texts)
Analytics providers (in aggregated or limited form where possible)
Professional advisors (legal/accounting) when necessary
Law enforcement or regulatory agencies when required by law
We do not share personal information for third-party marketing.
7) Cookies and Analytics
We may use cookies and similar technologies to:
Maintain website functionality
Understand site usage and improve performance
Measure marketing performance (where used)
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
8) Data Retention
We retain personal information as long as reasonably necessary to:
Provide services and maintain business records
Comply with legal, tax, and contractual obligations
Resolve disputes and enforce agreements
When information is no longer needed, we take reasonable steps to delete or de-identify it.
9) Your Rights
Depending on where you live, you may have the right to:
Request access to the personal information we hold about you
Request correction or deletion of your information (subject to legal exceptions)
Opt out of certain communications (including SMS via STOP)
We may need to verify your identity before fulfilling requests.
10) Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
No mobile information will be shared with third parties/affiliates for marketing or promotional
purposes. Information sharing to subcontractors in support services (e.g., customer service) is
permitted. All other use case categories exclude text messaging originator opt-in data and
consent; this information will not be shared with any third parties.
11) Contact Us
If you have questions or requests related to this Privacy Policy, contact:
W2 Commercial Construction LLC
Email: [email protected]
Address: 77284 LA-21, Covington Louisiana 70435
Phone: (985) 317-1471